COVID-19 volunteering in North Kelvin

To volunteer with us, please fill in our online form. Read more about this below.

If you or someone you know needs help, see our main Coronavirus page. Details of other organisations offering help and advice are on our Sources of help page.

On this page

Types of volunteering

What type of volunteering would suit you best?

This will depend on your own circumstances, availability, health and so on. There are lots of types of volunteering, eg:

  • food shopping
  • collecting prescriptions
  • walking a dog
  • a friendly voice over the phone.

Read on to find out how you can get involved. But remember, you must be fit for action yourself.

Immediate neighbourhood

Think very local in the first instance. Are you in touch with your immediate neighbours by phone or email? Some closes are using WhatsApp or Slack to stay in touch. Why not put up one of our posters or fliers in your close or put a note through your neighbour’s door?


Kindness card for volunteer to fill in with contact details

⇑⇑ 1. Click above to download the card ⇑⇑
2. Click on each line to type in your details and click to tick any (or all) of the 4 boxes
3. Print the cards out. 4. Wait for 72 hours to reduce the risk that they could transmit the infection. Deliver to your neighbours using strict hand hygiene.
Contact us if you don’t have access to a printer!

Covid flier

⇑⇑ Click to download flier. Print out and let them sit for 72 hours to reduce the risk that they could transmit the infection. Use strict hand hygiene when delivering them. ⇑⇑

We want to make sure that no one in our community feels they have nowhere to turn, particularly those without access to emahoil or the internet. This means making sure everyone knows how we can be contacted.

Feel free to contact us on to let us know if you are ‘looking after’ a particular address.

The wider North Kelvin community area

We have set up a register of volunteers: huge thanks to everyone who has already signed up – over 100 people so far!

You can join the register by filling in our online form:

Depending on your answers on the form, we will allocate you a patch to look after where we have a gap. (Bear with us if there’s a delay in getting back to you.) We will ask you to share either or both

  • your own contact details so that isolated people know how to get in touch with you (you could use our kindness card, pictured above left), or
  • our contact details, so that people can contact us in the first instance and we will then get in touch with a volunteer in their neighbourhood (you could use our flier, above right).

Please contact us if you don’t have access to a printer.

If you’re self-isolating but healthy you can still help – you may be able to call a vulnerable neighbour for a chat.

We won’t publish anyone’s details on our website. Your name will be included in the allocation list of volunteers we circulate among our volunteers by email. These emails will include more detailed guidance on how you can help, but be sure to look at the Advice for volunteers below.
If you need to drop out for any reason at all, please don’t worry – just drop us a note so that we know to allocate your patch or task to someone else.

If we haven’t allocated you an area it is probably because someone else is already covering it. Their circumstances may change, however, so we may be in touch with you at a later point.

Please note our insurance doesn’t cover COVID-19 volunteering, so any such activity is at the individual’s own risk.

Refuweegee are also looking for volunteers: see

The ‘Scotland Cares’ campaign

People who are healthy and not at risk can volunteer to provide practical or emotional help to those most in need. Full advice about the opportunities available is on the Ready Scotland website.

Ready Scotland links to three main types of volunteering:

Advice for volunteers

As well as the advice below, have a look at Volunteer Glasgow‘s detailed information at COVID-19: Keeping volunteers & individuals safe.

You can also contact the special Glasgow COVID-19 helpline for advice (Monday to Friday, 9am to 5pm):

Remember, you’re not an emergency service. If people are very ill or very distressed, it’s time to get help. Either call 999 or contact other services who can help using this contact number but don’t go into their homes. See also emergencies and more complex care.


Wash your hands or use a hand sanitiser before, during and after your task, particularly after touching door handles. Don’t touch your face with unwashed hands. See video at the bottom of this page and fuller guidance on effective hand hygiene.

Don’t enter people’s homes, even if they ask you to. Use the phone or the internet to let them know you’re coming.

  • Maintain the 2m distance between yourself and the person you are helping.
  • Use new shopping bags to minimise contact.
  • Leave shopping at the person’s door.
  • Advise the person to carefully remove the shopping and throw the bag away.

Click ► below to watch Prof Jason Leitch’s advice on delivering shopping safely:

See this cleaning and disinfection detailed advice.

There are lots of tips on good hygiene practice, such as leaving 72 hours before touching items if you are unsure, on the Hygiene Doctor website.

⇓⇓ Follow this guidance for informal carers from the website ⇓⇓

If you’re caring for someone who’s vulnerable, there are some simple steps that you can take to protect them. You should follow advice on good hygiene, such as:

  • Wash your hands on arrival and often – use soap and water for at least 20 seconds or use hand sanitiser
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin immediately and wash your hands
  • Don’t visit if you’re unwell and make alternative arrangements for their care
  • Provide them information on who they should call if they feel unwell (their GP phone number and 111) and how to use NHS inform
  • Access advice on creating a contingency plan from Carers UK
  • Find out about different sources of support that could be used
  • Look after your own well-being and physical health.

Remember to follow the stay at home guidance if you or someone in your household has symptoms of COVID-19. You must stop volunteering if you show COVID 19 symptoms.

Wherever possible, avoid direct contact with people that have a respiratory illness and avoid using their personal items such as their mobile phone.

Delivering food, medicines and parcels

See also the following advice on

Face masks

If you are involved in grocery shopping, collecting prescriptions, posting parcels and other activities that might take you into small local shops, or in any circumstances wherever 2 metre social/physical distancing cannot be guaranteed, we recommend that you follow the latest Scottish Government advice on facial coverings.

If wearing a facial covering you should:

  • wash hands thoroughly, or use sanitizer before putting it on, avoiding touching the face, mouth and nose.
  • after removing wash hands thoroughly, or use sanitizer.
  • wash facial coverings at 60 degrees, or dispose of safely by double bagging and leaving in a secure place for 72 hours, if possible and practical, before disposing of along with normal waste.

There is no evidence to suggest that there is any benefit in wearing a facial covering in the general outdoors, unless any of the above points apply e.g. you cannot guarantee 2 metre social/physical distancing.

Payment for shopping

You will need to work out what’s best for you and the person you are helping. Talk to them beforehand about what is the most convenient way.

Try to use a cashless system wherever possible. See this advice on handling cash.

Our suggestions are:

  • If the person can pay by bank transfer or PayPal, that is probably the simplest solution.
  • Once you have paid for shopping, you could text or phone the person you’re helping and they can have a cheque ready, or something close to the exact money, in an envelope for you.
  • You could collect an envelope from them containing money before you go to the shop and return it to them with the change enclosed.

This Which? article has advice on the options available, including the Post Office’s Payout Now scheme which allows someone to send a volunteer a voucher for a specific amount which they can cash at a Post Office branch (without having to exchange bank details): How to pay volunteers helping with shopping during coronavirus lockdown.

Other questions

See our main Coronavirus page or contact us at

And don’t forget to wash your hands!